Introduction
Assurant Assets and Recovery, LLC, operating under the assumed name or “doing business as” (dba) Flute Loans (“FluteLoans”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to fluteloans.com and the services we provide as a loan broker, not a direct lender.

Information We Collect
Information You Provide
When you use our services, you may provide us with:

Name and contact details (address, phone number, email)
State of residence
Income and employment information
Bank account information
Social Security Number (for identity verification)
Similar information you submit when you request a rate, apply for a loan, or contact us
Information Collected Automatically
We automatically collect certain information when you visit our website:

Device and browser information
IP address
Usage data gathered through cookies and similar technologies
Information about how you interact with our website
Information from Third Parties
We may obtain information from:

Our lending partners
Credit reporting agencies
Identity-verification and fraud-prevention services
Marketing partners
How We Use Information
We use the information we collect to:

Evaluate and process loan requests
Verify identity and prevent fraud
Operate and improve our services
Communicate with you regarding your loan inquiries and applications
Comply with applicable laws and regulations
Send you marketing communications (with your consent)
Analyze usage patterns to improve our website and services
How We Share Information
We may share your information with:

Our lending partners to facilitate loan applications
Service providers who assist in our operations
Credit bureaus as part of the loan application process
Law enforcement or regulatory agencies as required by law
We do not sell your personal information as defined by applicable law except as described in our Do Not Sell or Share notice.

Your Choices and Rights
Depending on your state, you may have the following rights regarding your personal information:

Access to your personal information
Correction of inaccurate personal information
Deletion of your personal information
Limitation of how we use your personal information
Opt-out of certain sharing of your personal information
Opt-out of marketing communications
State-specific rights may apply for residents of California, Colorado, Virginia, Connecticut, Utah, and other states with privacy laws. See our Do Not Sell or Share My Personal Information section for more information.

Data Security and Retention
We maintain administrative, technical, and physical safeguards designed to protect your personal information. We retain your information for as long as needed for the purposes described in this policy or as required by law.

Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

Changes to This Policy
We may update this policy from time to time. Material changes will be posted on our website with a revised effective date. We encourage you to review this policy periodically for any changes.

Contact Us
If you have questions about this Privacy Policy, please contact us:

Email: support@fluteloans.com
Phone: (773) 432-7114
Mail: 4000 W. Montrose Ave #509, Chicago, IL 60641

Effective date: 9/1/2026
Last updated: 9/1/2026